1 year warranty is provided for new products. SAFRAN BVBA guarantees the goods and material sold against any construction defect for a period of one year from the date of delivery. This warranty clause is not applicable for normal wear and tear of parts. Also not covered: all defects as a result of poor maintenance, improper or brutal use of the furniture. This guarantee period of one year on new furniture can be reduced unilaterally and this when imposed on SAFRAN BVBA by the suppliers.
Interventions take place on working days from Monday to Friday from 9 a.m. to 6 p.m.
Only if the guarantee obligations with regard to the goods supplied by us have not been taken on by third parties (such as manufacturers), can the buyer assert claims against us against (guarantee) claims.
If the buyer has carried out repairs and / or changes to the goods without prior, explicit and written permission, any guarantee obligation on our part will lapse.
Agreements only come into being after our explicit acceptance, which appears from the written confirmation to the client or from the fact that we implement the agreement. Changes or additions to the concluded agreement must be submitted to us in writing and must be accepted by us in the manner described above.
The orders made by the buyer will only be valid when accepted by SAFRAN BVBA. This acceptance implies the conclusion of the agreement. The order is irrevocable for the buyer, and may under no circumstances be destroyed by the buyer, even before acceptance by SAFRAN BVBA. The buyer deposits into our account, pays with payment card or pays in cash 30% of the total price or the complete price of the order in advance. The payment of this advance applies as confirmation of the order.
We limit our liability to damage suffered by the client as a result of intent or fault on our part, and with due observance of the following. Not eligible for compensation is consequential damage, such as damage caused by business interruption, caused by whatever cause. Client must insure itself against this damage if desired. The liability is otherwise limited to the invoice amount for the assignment. Contrary to the foregoing, if we are insured for the damage in question, our liability will be limited to the amount to be paid by the insurer on the basis of that insurance.
Used goods / Outlet (second hand, Outlet)
Goods that are not factory new are offered by us as used goods in the condition they are in at the time of the sale. A purchase of a second-hand product therefore means that the buyer accepts any visible defect, so that it cannot give rise to a return of the goods after the sale.
Installation and connection
The prices quoted are excluding installation, unless stated otherwise on the purchase agreement.
Payment on delivery is only possible in CASH (up to €3000) or with PAYMENT CARD (with own transport). When external transport is used, only payment in advance is possible.
Payment must be made in Euros, unless otherwise agreed, without any cash deduction or discount at the place where we are established or by transfer to a bank or giro account designated by us, in both cases immediately after the delivery of the items concerned, When paying by bank or giro, the day of crediting our band or giro account counts as the day of payment.
If we are forced to hand over our claim for collection, which necessity is deemed to have existed two weeks from the day payment was made at the latest, all collection costs, including the salary of the lawyer, bailiff or contractor hired by us, will be charged. collection agency, both relating to work in law and out of court, at the expense of the client.
The extrajudicial costs are calculated in accordance with the collection rate advised by the Belgian Bar Association, in procedures to be increased by the liquidated salary according to the applicable rate. Payments made by the client always serve to settle all interest and costs owed and subsequently to due and payable invoices that have been outstanding the longest, even if the client states that the payment relates to a later invoice.
The information, products, services and prices on this website may contain technical and substantive errors. SAFRAN BVBA does everything possible to prevent errors, but can in no way guarantee the correctness of the information displayed on the website. The company reserves the right to change all prices stated on the website at any time.
All payment arrears automatically give rise to the claimability of the amounts owed and the discount granted with reservation of the costs.
These costs contain an increase of 10% of the amount due to compensate for the administrative costs and this with a minimum of € 65.
Retention of title
All products remain our property, even after delivery, until they have been paid in full.
The delivery times specified by us start on the day on which the agreement was concluded, provided that we have all the information we need for the execution of the order. The delivery times specified by us will never be regarded as a deadline, unless explicitly agreed otherwise in the individual agreement. A penalty for exceeding the delivery period is not involved, unless otherwise agreed in writing with the client.
If one of the products ordered is not in stock, it is placed on backorder and, once it is available from our suppliers, it is delivered to the client or is collected by the client. If one of the products is not in stock at our supplier, and therefore is delivered a little later than the agreed delivery date, this will in no way give rise to a discount or fine in favor of the client.
Unless otherwise agreed in writing, the costs of transport and insurance will be borne by the client.
In the event of force majeure, we are entitled to suspend the performance of our obligations for the duration of the force majeure situation. Force majeure is also understood to mean a circumstance that was not reasonably expected at the time of entering into the agreement and that is beyond our control. This also includes government measures, strikes, transport disruptions, illness, riots and / or wars and an attributable shortcoming in the fulfillment and / or force majeure on the part of the manufacturer or on the part of whom we depend on for the manufacture and / or or delivery of the products.
If the door is wide enough, the purchased goods are brought to the ground floor. If the goods do not fit through the door, the purchased goods are placed in front of the outside door. If our employees nevertheless transport the purchased products through the window or through any other place than the door out of goodwill, we are not responsible for damage to the delivered goods, interior or exterior or any other property of the client. Delivery / risk
The risk of loss, destruction and / or damage to the goods is transferred to the buyer at the time of delivery.
Return and exchange
Upon cancellation of the order, an amount will be charged to the client to compensate for our costs, which has a value corresponding to 30% of the net selling price of the total products for which a cancellation / cancellation has been submitted.
When canceling an order with customized items, 50% of the net sales price will be charged.
Exchange (not used and in the original packaging and this at the latest 5 working days after delivery date) gives rise to a depreciation of the product. This depreciation amounts to 20% of the net selling price of the product in question.
The buyer is responsible for the accuracy and completeness of and is responsible for the information he has provided to us. The buyer must take into account the usual clearances and minor changes to the items supplied by us with regard to the data, dimensions, color fastness and suchlike provided by us. The goods supplied by us may therefore deviate from the description in the order if and insofar as it concerns small dimensional differences, quantity differences and minor changes.
Defects that were not perceptible at the time of delivery, or could prove to be due to careful and timely inspection, must be notified by the buyer to us within 24 hours after these defects come to light.
Belgian law applies to all our agreements. All disputes arising from the agreements to which the present terms and conditions apply are, subject to the jurisdiction of the sub-district court, settled by law in the competent court in Antwerp. Contrary to the above, the provisions of the Vienna Sales Convention apply to international transactions, while maintaining the jurisdiction of the district court in Brussels or the sub-district court.